Frequently Asked Questions
FAQs
How early do I need to inform you about my move?
A: Make sure you let us know your removal date as soon as possible so that the van(s) and workers are all set. Especially if it’s a Friday or Saturday, these days are usually quite hectic.
Is there an age limit for your services?
A: We provide our services to anyone regardless of age; however, we would not recommend using us to move any items that are hazardous in nature.
What should I do if something gets damaged during the move?
A: In the event of any damage, please contact us immediately. We will assess the damage and offer a solution that is best for you. If necessary, we can also provide compensation in accordance with our terms and conditions.
What happens if I need to reschedule the move?
A: If you need to change the date of your move, please contact us as soon as possible. We will do our best to accommodate your request and make the necessary changes. However, please bear in mind that there may be a fee for any changes made with less than 48 hours’ notice.
How can I be sure my belongings will reach their destination safely?
A: Our team is highly skilled and experienced in moving items with the utmost care. We also provide thorough training to our staff members and use appropriate transportation for each move. Rest assured that your items will arrive safe and sound!
